Get Involved Job Board Intake Processor

Intake Processor

New Kensington Community Development Corporation (NKCDC) is a community development corporation committed to sustainable development in housing opportunities, economic development, vacant land strategies, community engagement, and real estate development. NKCDC advances social equity and economic empowerment by nurturing and creating opportunities for residents to live and actively shaping their neighborhoods of choice. To that end, NKCDC provides free resources to residents and businesses in the Kensington, Fishtown, and Port Richmond neighborhoods.

NKCDC has a strong reputation, both locally and nationally, with longstanding credibility of serving as a trusted and valuable partner and collaborator. The organization is currently one of only two community development organizations in the City of Philadelphia that are chartered members of the NeighborWorks America network. Our current work using a trauma-informed community engagement model, applying a racial equity lens across the organization, and leading programs at the intersection of health and housing are keeping NKCDC at the cutting edge of community development. NKCDC draws on the strengths of the communities in Kensington, Fishtown, and Port Richmond — a population of over 62,800, 23% of whom live below the federal poverty level — to make sure neighborhood development benefits all residents. More information can be found at nkcdc.org.

Function
The Intake Processor will assist with the processing of preliminary assessments for first-time homebuyers, intake for applicants, and referrals to appropriate programs, and will ensure that clients are properly screened and provided with the appropriate documents. The Intake Processor will play a key role in client intake as well as connecting clients with community resources. They will work with NKCDC to strengthen the physical, social, and economic fabric of the community by being a catalyst for housing assistance and community building.

Reports to
Director of Housing

Responsibilities
Answer phone calls within four rings and direct calls to the proper recipient. If unavailable, forward calls directly to the recipient’s voicemail.
•Greet and screen clients and visitors.
•Direct clients or visitors with scheduled appointments to the appropriate person.
•Sign in and pre-screen clients for the necessary documentation.
•Provide clients with the intake packet; inform clients of what documentation is required to bring to their appointment.
•Answer questions concerning required documents.
•Review the intake packets and documents to ensure completeness.
•Track the status of appointment requests.

•Inform the receptionist that the client is ready to be scheduled.
•Assist with orientation of applicants to the first-time homebuyer, foreclosure prevention, energy assistance, and other loan programs available to low- and moderate-income families.
•Assist other Housing Counseling staff with workshops, presentations, and community outreach events.
•Other duties as assigned.

Qualifications
•Must be computer savvy, and able to access e-mail, electronic calendars, and the Internet. Experience required with a variety of software applications including Microsoft Office.
•Ability to use software to maintain client databases and provide reports. Proficient data entry skills are a must.
•Proven ability to deal with people in high-stress situations with empathy and concern.
•Ability to work independently as well as in a team environment.
•Excellent interpersonal and written communication skills.
•Demonstrated experience doing mission-oriented work with culturally diverse groups of people.
•Knowledge of real estate, underwriting policies, mortgages, credit counseling, foreclosure, household budgeting, and loan closing is highly desirable.
•Proficiency in Spanish is highly preferred.
•May need to work off-site or off-hours on occasion as needed.

Compensation
The salary for this position will be $47,093/yr. with a full-time schedule, 35 hours per week. To counter pay inequality and uphold internal parity, we use a nonnegotiable starting salary system, while benchmarking our pay to competitive markets in the nonprofit sector. Excellent benefits include an HMO health plan, long- and short-term disability insurance, life insurance, paid vacation, and a 403(b)-retirement plan. This position will be on-site at our central office, 2771 Ruth Street, Suite 1, Philadelphia, PA 19134.

Application process
Applicants should submit a cover letter and resume to HR@nkcdc.org, with “[YOUR NAME] Intake Processor Application” in the subject line. Applications received by Monday, January 29, 2024, will be given full consideration. All candidate resumes are given consideration and are kept on file for one year, but we cannot always respond personally depending on the volume of inquiries.

Hiring process
Our hiring process includes a 20–30-minute interview with HR, followed by an in-person interview with the hiring manager, and finally an hour-long “panel” interview with 3-4 staff members. Reference checks are conducted after the final interview.

NKCDC provides Equal Employment Opportunity (EEO) to all persons regardless of age, race, national or ethnic origin, gender identity or expression, religion, language, political beliefs, sexual orientation, or physical ability. If you meet some of the qualifications above, we encourage you to apply or to reach out for more information. We know groups subjected to systemic oppression– including people of color, women, people from working-class backgrounds, and people who identify as LGBTQ – are less likely to apply unless and until they meet every requirement for a job. Therefore, we strongly encourage applications from people with these identities or who are members of other communities who are marginalized